Apple announced a recall of recently purchased iPhone 8s due to the installation of faulty logic boards.
Apple quietly made this announcement on August 31, 2018 and provided a website where iPhone owners can enter in the serial number of their device to see if it applies for a replacement.
“Apple has determined that a very small percentage of iPhone 8 devices contain logic boards with a manufacturing defect,” an official report from Apple stated. “Affected devices may experience unexpected restarts, a frozen screen, or won’t turn on. Apple will repair eligible devices, free of charge.”
Apple says that the affected units were sold between September 2017 and March 2018 in the countries of New Zealand, Japan, Hong Kong, China, India, Macau, and the United States.
“I have to be fearful, because if I use Snapchat, it will literally just freeze out of nowhere and then just restart the [iPhone],” Daniel Espino Torres, a sophomore who owns has one of the defective phones, reported.
Despite all that Apple has done to try and fix this issue, they have still been hit with criticism due to a small caveat in the program, which could cause people affected by this malfunction to be stuck with their faulty device.
“If your iPhone 8 has any damage that could impair the ability to complete the repair, such as a cracked screen, you will have to fix it before Apple will change the defective logic board,” said Jean Baptiste Su, the Vice-President and Principal Analyst at Atherton Research of Forbes.com.
From a business standpoint, the common consumer is widely unaware of this issue due to how Apple has kept quiet about the mistake and all the caveats that could be inhibiting consumers to receive what they purchased.
“I think [we can] trust Apple,” junior Vianne Nickel said, “If [the issue] is something so widespread, they would have to do the right thing and give you an exact replacement.”
